Terms & Conditions

Timings & Punctuality

All stated start times are departure times.

Punctuality is essential for the smooth running of each experience. Tour schedules are carefully designed, taking into account travel times, reservations, and access windows. Late arrivals may result in the partial or total loss of scheduled activities, without entitlement to a refund.

PAYMENT

A booking is confirmed upon receipt of a 50% deposit of the total tour price. Payment is made via secure payment link, unless a bank transfer has been previously agreed by email.

The remaining balance is due prior to the tour date, using the same payment method.

For bookings made within two weeks of the tour date, full payment is required at the time of reservation.

CANCELLATION POLICY

  • All cancellations must be submitted in writing by email to: mikel@pickab.tours. Cancellations by phone will not be accepted.

  • Tours operate rain or shine. Weather conditions do not constitute valid grounds for cancellation, except for tours where hiking is a core component. In such cases, suitable alternatives will be offered whenever possible.

  • Changes in tour guide do not constitute grounds for cancellation or refund.

  • pickaB Tours is not responsible for disruptions caused by circumstances beyond our control, including but not limited to flight delays, transport issues, or unscheduled closures of sites. Adequate travel insurance is strongly recommended.

  • Exceptional cases of force majeure may be reviewed individually. Supporting documentation may be requested.

REFUND POLICY

Cancellation fees will be applied per booking, based on the date we receive your written notification. Unless otherwise noted for specific departures, cancellation fees are based on the following schedule:

Time before Travel Date* / Refund

Refunds are calculated per booking and based on the date written cancellation is received:

Time before tour date Refund

More than 4 weeks 100%

4 to 2 weeks 50%

Less than 2 weeks No refund

No-show No refund

A no-show is defined as failure to appear within 30 minutes of the scheduled departure time without prior contact. No refund will be issued.

For any pick-up services, clients must notify delays or cancellations as soon as possible. Failure to do so may result in a no-show classification.

If multiple services are booked, cancellations apply only to the affected services.

Refunds are issued to the original payment method unless otherwise agreed. Any transaction or transfer fees are borne by the client.

No refunds apply once services have been partially or fully delivered.

EXCLUSIONS

Refundable amounts do not include any non-recoverable costs incurred on the client’s behalf, such as entrance fees, reservations, tastings, or other prepaid services explicitly agreed upon prior to booking.

CANCELLATIONS BY pickaB Tours

pickaB Tours reserves the right to refuse, modify, or cancel any booking at its discretion.

In the unlikely event of a cancellation by pickaB Tours, an alternative date will be proposed whenever possible. If no suitable alternative can be agreed, all payments made will be refunded within 10 working days, including transfer costs.

pickaB Tours reserves the right to substitute routes, venues, or services with comparable alternatives when necessary.

A full refund constitutes full and final settlement of any claim against pickaB Tours, its partners, or suppliers.